If you’re not satisfied with your purchase from topbrighttoy.com, we’re here to help! We offer a 30-day return window on all items, as long as they’re in new and unused condition and in their original packaging. All we need is a few simple details from you before we process your return.
If you are not satisfied with a purchase, we will gladly refund your money, excluding shipping and handling charges. We recommend using a trackable shipping method to return the item to us. We appreciate your care in packing the item being returned to ensure safe transit back to us.
When we receive your return, we will process it and issue a credit to your account within 14 business days. It may take additional time for your bank to post the transaction to your account.
We're always looking for ways to make our products better. If you have any feedback, we'd love to hear from you!
When will I get a refund?
When we get your return, we'll start the refund process and send a credit back within 14 business days. Your bank may take additional time to post this transaction to your account. Refunds will be issued to the same payment method as the original transaction.
How do I get a replacement for an item that is defective?
If you receive a defective item, please contact us so we can arrange to replace the item or refund your purchase.
How can I return an item that is damaged?
Damaged merchandise includes items that have been damaged in shipping. If you receive a package that appears to have been damaged during the delivery process, we ask that you refuse delivery of the item and return it to us. If you’ve already accepted delivery and then find shipping damage, please contact us immediately.