Refund Policy

If you’re not satisfied with your purchase from topbrighttoy.com, we’re here to help! We offer a 30-day return window on all items, as long as they’re in new and unused condition and in their original packaging. All we need is a few simple details from you before we process your return.

If you are not satisfied with a purchase, we will gladly refund your money, excluding shipping and handling charges. We recommend using a trackable shipping method to return the item to us. We appreciate your care in packing the item being returned to ensure safe transit back to us.

When we receive your return, we will process it and issue a credit to your account within 14 business days. It may take additional time for your bank to post the transaction to your account.

We're always looking for ways to make our products better. If you have any feedback, we'd love to hear from you!

 

When will I get a refund?

When we get your return, we'll start the refund process and send a credit back within 14 business days. Your bank may take additional time to post this transaction to your account. Refunds will be issued to the same payment method as the original transaction.

 

How do I get a replacement for an item that is defective?

If you receive a defective item, please contact us so we can arrange to replace the item or refund your purchase.

 

How can I return an item that is damaged?

Damaged merchandise includes items that have been damaged in shipping. If you receive a package that appears to have been damaged during the delivery process, we ask that you refuse delivery of the item and return it to us. If you’ve already accepted delivery and then find shipping damage, please contact us immediately.

 

Limited Warranty

warrants this product is free of material defects in material or workmanship, subject to the exceptions stated herein. This warranty is to the original consumer purchaser only, if the claim is made to us within 60 days of the date of purchase by the original consumer purchaser (proof of purchase date is required). Our warranty is limited to normal and intended use of the as-received product. This warranty does not cover damage in transit, inadequate care or neglect, abnormal use, misuse, accidents, normal wear and tear, cosmetic issues, damage due to natural elements, failure to follow product instructions, immersion in water (except if product is specifically identified by us in writing as intended for water use and then only as identified), battery leakage or improper installation, improper assembly, storage or maintenance of the product, improper service, an act of God (such as a fire) or any other cause not arising from material defects in material and workmanship. Also, consequential and incidental damages are not recoverable under this warranty. There are no warranties which extend beyond what is expressly stated in this warranty.